Privacy Policy

1. Introduction

This Privacy Policy explains how Soteria Battery Innovation Group (“Soteria BIG,” “we,” “our,” or “us”) collects, uses, and protects information from users of the Soteria Sense mobile application (“App”) and its connected devices. Our goal is to be transparent about how data is handled and to ensure that any information collected is used only to support system functionality, reliability, and safety.

2. Information We Collect

The App may collect limited information necessary to operate effectively:

Device and App Data: Technical details such as device type, operating system, and version information to support functionality and troubleshooting.
Sensor Data: Readings and alert information transmitted from your connected Soteria Sense device(s) to display within the App.
Account Information: If you create an account, we may collect your name, email, and login credentials (securely stored and encrypted).
Usage and Diagnostics: Anonymous or aggregated data that helps us improve performance, fix bugs, and enhance the user experience.
Communications: Information you provide if you contact support or submit feedback.

The App does not collect or share personal content, such as messages, photos, or unrelated activity on your device.

3. How We Use Information

Data collected is used solely for:

Displaying real-time sensor data and system alerts.
Maintaining reliable communication between the App and your device.
Troubleshooting issues and improving functionality.
Responding to user inquiries or technical support requests.
We do not sell or share personal information with third parties for marketing purposes.

4. Data Sharing

We may share limited information only when necessary to:

Support App hosting, maintenance, or analytics through trusted service providers under confidentiality agreements.
Comply with legal obligations or respond to valid requests from regulatory authorities.
Otherwise, your data remains private and under your control.

5. Data Retention and Security

Information is retained only as long as needed to provide App services or meet legal obligations. We use administrative, technical, and physical safeguards to protect against unauthorized access or disclosure. While no system is completely secure, we are committed to maintaining a high standard of data protection.

6. Your Choices

You may:

Access or update your account information.
Request deletion of your account or associated data.
Opt out of certain data collection (which may limit App functionality).
Requests can be submitted to support@soteriasense.com.

7. Children’s Privacy

The App is not intended for use by children under 13 years of age (or the applicable minimum age in your region). We do not knowingly collect personal information from minors.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. When updates occur, the revised date will be shown above, and significant changes will be communicated within the App.

9. Contact Us

If you have questions about this policy or how your data is used, contact us at:
Soteria Battery Innovation Group
Email: support@soteriasense.com
Website: www.soteriasense.com